Welcome to The NR Online Shopping Mart FAQ page.
Here you’ll find answers to common questions about shopping with us on www.thenrmart.lk.
1. What products do you sell?
We specialize in home improvement, furniture, and lifestyle products, including home décor, lighting, organizers, and more — all designed to make your living space beautiful and functional.
2. Do you deliver island-wide?
✅ Yes! We provide island-wide delivery across Sri Lanka.
Our standard delivery time is within 7 working days from order confirmation.
3. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Credit/Debit Card payments
All online transactions are processed securely through trusted payment gateways.
4. How can I track my order?
Once your order is confirmed, you’ll receive an order confirmation message via SMS or email.
When your item is shipped, we’ll send you delivery tracking details or contact you directly to confirm delivery.
5. What is your return policy?
We accept returns within 7 days of delivery, provided that:
- The product is unused, in original condition, and has all packaging.
- You have the purchase receipt or order number.
Please contact our hotline to arrange a return.
For more details, visit our Refund & Return Policy.
6. What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
We will arrange a replacement or issue a refund after verification.
7. Can I cancel my order after placing it?
If your order has not yet been shipped, you can request cancellation by calling us on 074 386 1316.
Once the product is dispatched, cancellations are not possible.
8. How can I contact customer support?
📞 Hotline: 074 386 1316
🌐 Gmail: onlineshoppingnr73@gmai.com
Our support team is available Monday to Saturday, 9.00 AM – 6.00 PM.
9. Is shopping on thenrmart.lk secure?
Absolutely. We use secure SSL encryption and trusted payment gateways to ensure that your personal and payment details are protected at all times.