At The NR Online Shopping Mart, we value customer satisfaction and aim to provide a smooth shopping experience. This Refund & Return Policy explains how we handle returns, replacements, and refunds for orders placed through www.thenrmart.lk.
1. Return Eligibility
You may request a return or replacement within 7 days of receiving your order, provided that:
- The item is unused, unassembled, and in its original packaging.
- The product is in resalable condition.
- You have a valid proof of purchase (invoice or order confirmation).
2. Non-returnable Items
Returns are not accepted for:
- Products that have been used, damaged, or altered after delivery.
- Custom-made or personalized items.
- Items sold during clearance or sale promotions.
- Electrical items or assembled furniture, unless defective.
3. Defective or Wrong Item Received
If the item you received is defective, damaged, or not the product you ordered, please contact us within 48 hours of delivery.
We may request photographs of the product and packaging to verify the issue before arranging a return or replacement.
4. Refund Process
- Once the returned item is inspected and approved, a refund will be issued to your original payment method or provided as store credit.
- Refunds may take 5–10 working days depending on your bank or payment provider.
- Delivery charges are non-refundable unless the return is due to our mistake.
5. Return Procedure
- Contact us via phone at 074 386 1316 or through our website contact form.
- Provide your order number, contact details, and reason for return.
- We will review your request and arrange pickup.
6. Contact Us
If you have any questions regarding returns or refunds, contact us:
📞 Hotline: 074 386 1316
🌐 Website: www.thenrmart.lk